Refund policy

Return & Refund Policy

At Magzyo, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Be returned in the original packaging
  • Include all tags, accessories, and proof of purchase

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] of receiving your order.

Requests made after this period may not be accepted.

3. How to Initiate a Return

To start a return, please contact us at support@magzyo.com with:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Our team will guide you through the next steps.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method

5. Refund Timing

Refunds are typically processed within 7 business days after approval.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

6. Exchanges

We offer exchanges for eligible items.

  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund or store credit may be offered

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [7 DAYS] of delivery
  • Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost to you.

8. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Personalized or custom-made products
  • Hygiene-sensitive items (if applicable)

9. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable unless the return is due to our error

10. Contact Us

If you have any questions or need assistance, feel free to reach out:

Magzyo
Email: support@magzyo.com